Refund and Returns Policy

At Star Grocery, customer satisfaction is our priority.

Returns are accepted under the following conditions:

1. Return request must be initiated within 24 hours of delivery.
2. Product must be in original condition with packing, label, and price tag intact.
3. Returns are accepted only for:
   • Damaged products
   • Wrong product delivered
   • Expired or near-expiry items
   • Missing items

Replacement Policy

• Returned items will be replaced with the same or equivalent product only.
• Cash refund is not applicable.

To request a return, please contact us via call or WhatsApp with order details and reason.